Where support teams
actually work things out.
MergeYard gives Zendesk Support teams ticket-linked discussions, channels, direct messages, threads, and calls - without ever leaving the agent workspace.
Inside the workspace
See MergeYard in action.
A quick tour of the messaging app — ticket-linked channels, threads, calls, and the details that keep support teams aligned.
01 / 08
Ticket-linked channels
Discuss the ticket where the work happens
Every Zendesk ticket gets its own internal channel. Loop in teammates, share context, and keep the resolution close to the conversation.
What it does
Real support-team collaboration, inside Zendesk.
MergeYard helps teams coordinate internal work without splitting ticket context across disconnected tools and side channels.
01
Ticket-linked discussions
Keep internal context attached to the support work your team is actively handling in Zendesk.
02
Team channels
Shared spaces for queues, incidents, launches, and operational coordination without moving work into a separate tool.
03
Direct messages
Reach the right teammate quickly when an agent needs a private internal conversation about a live issue.
04
Threads
Keep questions, follow-ups, and decisions organized so internal collaboration stays readable as tickets get more complex.
05
Calls
Start a call when a conversation needs to move faster than text, while keeping it anchored to the support workflow.
06
Escalation spaces
Pull in specialists, support leads, or adjacent teams and preserve the internal decision history connected to the ticket.
Why it matters
Support teams need an internal space that stays tied to the work.
MergeYard starts with Zendesk Support because that's where agents already work, escalate, and hand off issues. The goal: give teams a dedicated internal layer for support decisions without asking them to replace Zendesk.
01
Built for Zendesk Support teams
MergeYard is designed for the agents, support leads, operations teams, and specialists who already work inside Zendesk every day.
02
Inside the agent workspace
Agents launch MergeYard from Zendesk so the customer conversation and the internal collaboration layer stay close together.
03
Fewer scattered follow-ups
Teams cut down on disconnected Slack pings and side-channel escalations that lose ticket context.
04
Clearer internal decisions
Internal discussion, call activity, and next steps stay easier to review when they remain tied to the support work.
Next step
Review the Zendesk workflow and install path.
MergeYard is being prepared for Zendesk Marketplace submission and customer review. Use the install, security, privacy, and contact pages to evaluate the current app.